Local Charlotte, NC candidates ONLY
Must be able to train on-site the first few days. After that, the worker will be remote until the office is fully open.
Job Duties:
- Perform a variety of tele-recruiting functions in support of the defined goals for the Division
- Contact blood donors by telephone using a dialer system to recruit for blood donation.
- Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls.
- Schedule appointments while providing positive service experience to maximize donor show rates.
- Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
- Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
- Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
- Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
- May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
- Respond to or transfer inbound calls to the appropriate party.
- Perform other related duties as assigned.
- May coordinate support of community and business donor groups to assure a positive image of the ARCBS. Other duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- Minimum one year of telemarketing, customer service or call center experience is required.
- Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs.
- Excellent customer service and problem-solving skills required.
- Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center.
VACCINATION UPDATE: All new hires be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.
